Teem has identified an issue where contacts in the iPad's contacts app are not populating as visitor hosts when using LobbyConnect 2.0. If your organization syncs LobbyConnect with your Teem user list (https://app.teem.com/manage/#/users
), things should continue working as expected.
If your organization relies on the contacts in the iPad's contacts app (either input manually or synced via the iPad settings app) we recommend the following:
- Keep your devices on LobbyConnect 1.7.1 or lower until we are able to resolve the issue
- Alternatively, contact firstname.lastname@example.org
to update to the improved contact syncing method. You can find more information about this method, which allows greater control over your LobbyConnect hosts list, here: https://teem.com/support/visitor-management/importing-lobbyconnect-visitor-hosts
Teem is currently working to resolve this issue. We appreciate your patience and understanding.