System Status
Degraded performance: app.teem.com and other services
Monitoring - Performance has been normal for app.teem.com, EventBoard, LobbyConnect and all other apps/services since the last update.

Teem has released an update to help prevent degraded performance in this scenario in the future and will continue to monitor throughout the day, at which time we will resolve the incident.
Dec 13, 11:22 MST
Update - Performance has been normal for app.teem.com, EventBoard, LobbyConnect and all other apps/services since the last update.

Teem is preparing an update to handling and processing systems (currently in testing) and will deploy when complete.

Next update will be as status changes or tomorrow by 9am MT/11am ET
Dec 12, 12:38 MST
Identified - Performance has been normal for app.teem.com, Eventboard, LobbyConnect and all other apps/services since the last update.

Teem has identified an abnormal spike in change notifications for certain calendar providers and is in the process of updating handling and processing systems to account for the change in behavior.

Next update will be as status changes or tomorrow by 9am MT/11am ET
Dec 11, 09:25 MST
Update - Performance has returned to normal for app.teem.com, Eventboard, LobbyConnect and all other apps/services are also fully functional.

The investigation actively continues and is focused on finding and addressing the reason for the increased load yesterday and today.
Next update will be tomorrow by 9am MT/11am ET
Dec 10, 17:41 MST
Update - We are continuing to investigate the increased load on the system and its cause.
Performance continues to be impacted with extended periods of slowness or failing to load applications.
Next update will be by 6pm MT/8pm ET
Dec 10, 14:55 MST
Update - We are continuing to investigate the cause of the increased load on our systems. Performance continues to be impacted with extended periods of slowness or failing to load applications.
Next update: 3pm MT/5pm ET
Dec 10, 12:21 MST
Investigating - We’re currently experiencing a recurrence of the service disruption, with reports of loading slowness with app.teem.com, EventBoard, LobbyConnect, as well as other services such as device registrations.
Our team is actively investigating.
Next update will be by 12:30pm MT/2:30pm ET
Dec 10, 10:19 MST
Update - Performance remains normal. We have made adjustments to our back-end systems and are continuing to monitor the results through the day.
Next update today by 4pm MT/6pm ET
Dec 10, 08:52 MST
Monitoring - Performance has returned to normal for app.teem.com, Eventboard, LobbyConnect and all other apps/services are also fully functional.
We have not identified the root cause yet, but are continuing to investigate and monitor.
Next update will be tomorrow by 9am MT/11am ET
Dec 9, 18:00 MST
Update - We are continuing to investigate the cause of the issue. The system is catching back up and performance is gradually improving
Next update will be by 7pm MT/9pm ET
Dec 9, 16:18 MST
Investigating - We’re currently experiencing a service disruption with reports of loading issues with app.teem.com, EventBoard, and LobbyConnect.
Our team is working to identify the root cause and implement a solution.
Next update will be by 4:30pm MT/6:30pm ET
Dec 9, 14:39 MST
Uptime over the past 90 days. View historical uptime.
Web Interface Operational
Mobile Data Operational
API Operational
Google Apps Calendar Operational
Exchange Sync ? Operational
Support Articles ? Operational
Mandrill US East ? Operational
Mandrill US West ? Operational
EventBoard Operational
90 days ago
95.86 % uptime
Today
Phone System ? Operational
90 days ago
99.98 % uptime
Today
LobbyConnect Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Dec 14, 2019

No incidents reported today.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

No incidents reported.

Dec 6, 2019

No incidents reported.

Dec 5, 2019
Outlook - Add-in error when signing in
Resolved - The issue has been resolved. Microsoft recently rotated their public certificate for their Office365 token authentication. The Teem cache of this key was not updated correctly at rotation which in turn caused login attempts from add-in users in O365 configurations to fail.

The problematic cache was cleared earlier today and any affected O365+Outlook add-in clients should now be able to access the platform successfully.

Additional updates to insure that certificate rotations pose no further problems is underway and will be released in the coming weeks.
Dec 5, 12:22 MST
Monitoring - A potential fix has been implemented and Teem is currently monitoring the results
Dec 5, 10:10 MST
Update - Teem is continuing to research the issue and is pursuing multiple lines of investigation.

Additional updates to follow as progress is made.
Dec 5, 08:37 MST
Investigating - Teem has received reports that some Outlook users are receiving an error when logging in via the add-in (both native and web) reading:
"Unfortunately, we were unable to associate your external account with Teem. Contact your administrator for help. Invalid Token"

Teem is currently investigating the problem and will provide updates when available.
Dec 4, 14:55 MST
Dec 3, 2019
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Dec 3, 22:00 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 21:01 MST
Scheduled - We will be undergoing scheduled maintenance during this time.
Dec 2, 11:06 MST
Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

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