Teem
All Systems Operational

About This Site

We’re as committed to keeping you informed as we are to ensuring uptime for the software that helps power your workplace. Aside from logging into Teem, this is the best place to get the latest information on system availability and scheduled maintenance.

For technical documentation, or to report an issue via instant chat or by submitting a support ticket, visit our Knowledge Base (https://help.teem.com/). Have a question during business hours? Contact our support team at 415-830-6989.

Web Interface Operational
Mobile Data Operational
API Operational
Google Apps Calendar Operational
Exchange Sync ? Operational
Support Articles ? Operational
Mandrill US East ? Operational
Mandrill US West ? Operational
EventBoard Operational
90 days ago
99.63 % uptime
Today
Phone System ? Operational
90 days ago
100.0 % uptime
Today
LobbyConnect Operational
Authentication (SSO) ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 24, 2021

No incidents reported today.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021
Resolved - We have verified that the Google synch is back to normal performance. As such, this incident is now marked as resolved.
Jan 15, 17:54 MST
Identified - The Engineering team has identified the source of the problem with Google Calendar functionality and are working to mitigate the problem. The next update will be provided at 8pm MST.
Jan 15, 16:10 MST
Update - At this time, SSO functionality has been restored and is operational. During the investigation process we have identified that Google Calendar functionality is impaired, therefore this incident will remain open. We will provide another update at 4pm MST regarding this component.
Jan 15, 14:00 MST
Investigating - We have received reports from a subset of customers utilizing O365 SSO are not able to authenticate into Teem products. Our Engineering team is currently investigating and an update will be provided at 2pm MST.
Jan 15, 11:52 MST
Jan 14, 2021
Resolved - At this time, our Engineers were able to identify the root cause of the incident and they have implemented a fix. We have verified all systems are operational. This will be monitored, however this incident will be marked resolved at this time. A formal Root Cause Analysis will be posted in the near future.
Jan 14, 20:14 MST
Investigating - We have received reports that EventBoard and the Product Portal are not responsive. This is a Severity 1 incident. Our engineering team is aware and an update will be posted at 9 PM MST if not before.
Jan 14, 19:43 MST
Resolved - Our Engineering team has identified a solution to the current incident. A separate communication has been sent to customers who we believe were impacted by this incident. Please contact our support team at help.teem.com if you are still experiencing issues and did not receive additional communication from us. We will be posting a Root Cause Analysis of this incident in the immediate future. At this time, we will close this incident as resolved.
Jan 14, 15:35 MST
Update - At this time, we have identified the subset of customers who are affected by this incident. We will continue to investigate the root cause of the incident and our Engineers are monitoring the system for any additional issues. Customers that we believe are affected will receive additional communication in the next two hours.
Jan 14, 12:07 MST
Update - Our engineers are continuing to investigate the current incident. The next update will be provided at 12pm MST.
Jan 14, 10:00 MST
Update - Our engineers are continuing to investigate the current incident. The next update will be provided at 10am MST.
Jan 14, 07:54 MST
Update - We continue to investigate the current incident and another update will be provided at 8am MST.
Jan 14, 06:01 MST
Update - Our engineers continue to investigate the current incident. Another update with be provided at 6am MST.
Jan 14, 04:02 MST
Update - We are continuing to investigate and will provide another update at 4am MST.
Jan 14, 02:06 MST
Update - We are continuing to investigate and will provide another update at 2am MST.
Jan 14, 00:31 MST
Update - We are continuing to investigate and will provide another update at 12 am MST.
Jan 13, 22:02 MST
Update - We are continuing to investigate and will provide another update at 10pm MST.
Jan 13, 19:48 MST
Update - Our Engineering team is continuing their investigation to identify the root cause of this issue. We will provide another update at 7pm MST”.
Jan 13, 16:58 MST
Investigating - At this time, our monitoring has indicated that performance has improved significantly. However, we are receiving reports of devices that are disconnected from Teem servers. Our reports indicate that this is affecting a subset of our customers. Given the impact to these customers, we are elevating this incident to a Severity 1. As a Severity 1 incident, we will provide updates every two hours. We ask affected customers to reach out to Teem support at help.teem.com if they have not done so previously
Jan 13, 14:51 MST
Update - At this time, performance has improved and we will continue to monitor. We will be sending communication to customers who have been known to be affected by this incident. If you are still experiencing issues, contact support at help.teem.com.
Jan 12, 18:44 MST
Update - At this time we are continuing to monitoring performance and stability. Next update will be at 7pm MST.
Jan 12, 15:04 MST
Update - Our Engineering team continues to make performance enhancements and we are seeing improvements with functionality. Engineering will continue to monitor system stability and performance. The next update will be at 3pm MST.
Jan 12, 11:01 MST
Monitoring - The engineering team has identified an area of reduced performance and is in the process of making configuration adjustments to remove it from the system. This should result in improvements for most customers. The system will continue to be monitored for any further degradation and our next update will be at 1100 Hours MST.
Jan 12, 07:02 MST
Update - We are continuing to investigate this issue.
Jan 11, 19:02 MST
Investigating - We have received reports of performance issues on Teem Products and devices that are becoming disconnected from the server. Our Engineers are investigating the issues. Next update will be provided at 0700 Hours MST 1/12/20.
Jan 11, 19:02 MST
Jan 13, 2021
Jan 12, 2021
Jan 11, 2021
Completed - At this time, we are closing this maintenance window. Further communications will be communicated as an incident due to degraded performance that some customers are reporting. Next update will be at 0700 Hours MST.
Jan 11, 18:55 MST
Update - We will be extending this Maintenance window to 7pm CST. More updates will follow at that time.
Jan 11, 12:11 MST
Update - We are extending the maintenance window out to 1pm CST. More updates to come.
Jan 11, 10:06 MST
Update - The maintenance window has been extended until 6 AM (MST) on Jan 11. Further updates will be provided as necessary.
Jan 10, 23:37 MST
Update - The maintenance window has been extended until 12 AM (MST) on Jan 11. Further updates will be provided as necessary.
Jan 10, 16:21 MST
Update - The maintenance window has been extended until 12PM / noon (MST) on Jan 10. Further updates will be provided as necessary.
Jan 10, 00:05 MST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 20:00 MST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 9, 19:56 MST
Jan 10, 2021