As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase. A Preliminary RCA will be posted in this incident in 2 business days. Please stay subscribed to the page to receive post automatically.
Posted Mar 04, 2025 - 17:42 MST
Update
Important update on calendar syncing
We recently completed maintenance to enhance security and compliance by transitioning to Microsoft Graph API for calendar services using Microsoft Exchange. We are aware of a small issue that occurred during the release, which may cause calendars to produce duplicate meetings. Our team is actively managing the operational incident and will release the fix today, March 3, 2025, at 10:30 PM MST. This fix will address known issues for Google Sync, as well as performance and O365 Calendaring issues.
If you are experiencing an issue with duplicate calendar events, you can temporarily remove the Location from the calendar to prevent duplication notices. Once we implement the update, you can re-add the Location.
Steps to remove the Location:
Go to your calendar section on app.teem.com on the left side of the page.
Select the proper account, then navigate to the calendar experiencing the duplication issue.
Under the Location option click the red dot, this will remove the location from that calendar, halting the duplicate notifications.
After our team implements the update early next week, you can re-add the Location.
We will keep you informed once the update has been implemented. For any questions or to learn more about alternative options to Microsoft Graph API, please review the technical documentation on our Knowledge Center or contact support.
This will be completed at 10:30 PM MST. This will fix known issues for Google Sync as well as performance issues and O365 Calendaring issues.
Posted Mar 03, 2025 - 09:27 MST
Identified
We have successfully completed maintenance to enhance security and compliance by transitioning to Microsoft Graph API for calendar services using Microsoft Exchange. We are aware of a small issue that occurred during the release we are addressing, which may cause calendars to produce duplicate meetings. Our team is actively managing the operational incident and working to resolve it as quickly as possible.
If you are experiencing an issue with duplicate calendar events, you can temporarily remove the Location from the calendar to prevent duplication notices. Once we implement the update early next week, you can re-add the Location.
Steps to remove the Location:
Go to your calendar section on app.teem.com on the left side of the page.
Select the proper account, then navigate to the calendar experiencing the duplication issue.
Under the Location option click the red dot, this will remove the location from that calendar, halting the duplicate notifications.
After our team implements the update early next week, you can re-add the Location.
We will keep you informed once the update has been implemented. For any questions or to learn more about alternative options to Microsoft Graph API, please review the technical documentation on our Knowledge Center or contact support.
We will update the status page as our Engineering team works through this issue on Monday March 3rd at 8 AM MST.