This incident has been resolved. All systems continue to work as expected.
Posted Nov 26, 2019 - 08:27 MST
The maintenance has been completed, and all systems are normal. We will continue monitoring through the day. Next update: Monday by 5pm MT/7pm ET
Posted Nov 24, 2019 - 23:53 MST
We are seeing improved load times on app.teem.com and devices are able to activate intermittently.
We have identified a hardware related issue that appears to be contributing to the remaining latency. A maintenance window has been scheduled for Sunday, 8pm-12am MT, as shown on the status page, to address this.
Next update will be Monday by 12:30am MT/2:30am ET
Posted Nov 22, 2019 - 18:11 MST
We are seeing improvements in performance, and are continuing to monitor. Next update: 7pm MT/9pm ET
Posted Nov 22, 2019 - 16:47 MST
The hot fix has been implemented, and we are currently monitoring the results. Next update: 5pm MT/7pm ET
Posted Nov 22, 2019 - 15:23 MST
We believe we have identified the root cause. We are implementing a hot fix, and will release it in the next 1-2 hours. Next update will be by 4pm MT/6pm ET
Posted Nov 22, 2019 - 13:49 MST
We are continuing to investigate the root cause of the disruptions. We will update again at the latest by 2PM MT/4PM ET.
Posted Nov 22, 2019 - 11:54 MST
We are receiving reports that several services are failing to load, or taking longer than normal. These services include but are not limited to: app.teem.com, activating devices, and LobbyConnect. We're currently investigating the cause. Next update will be at Noon MT/2pm ET
Posted Nov 22, 2019 - 10:49 MST
This incident affected: Web Interface and EventBoard.